While we make every effort to ensure each of our candles are perfect, we are human. We take pride in our candles and want you to be completely satisfied with your your candle purchase. If your candle is damaged or not to your expectations, our return policy is outlined below or you can reach us at
contact@blissmakescents.com. Please include your order number in your email. We will make every reasonable effort to ensure our customers are satisfied.
Items sent back to us without first requesting a return will not be accepted.
If your order was purchased from one of our retail partners, we will be unable to process any returns or exchanges as the order was not placed with us. Please contact the store where your candles were purchased and they will assist you as outlined in their individual return policy.
Returns
Please contact us at contact@blissmakescents.com within 7 business days of receiving your product to initiate a return. If 7 business days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. The purchaser is responsible for the return shipping charges and original shipping charges are non-refundable.
Any item not in its original condition, damaged or missing parts for reasons not due to our error will not be accepted for return.
Refunds and Exchanges
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the status of either the approval or rejection of your return.
If a refund is requested and approved, a credit will be applied to your original method of payment within 3 business days. Please note that your bank or credit card company may require additional time to process the refund and we are not able to control or monitor this.
If an exchange is requested and approved, we will email an invoice for the shipping charges. Once the invoice is paid we will ship the exchange and provide the tracking number via email.
You can always contact us for any return question at contact@blissmakescents.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at blissmakescents@gmail.com.
